Frequently Asked Questions
Everything you need to know about your Griffinfurniture experience.
What is the typical shipping timeframe for large furniture items?
Most in-stock furniture items are processed within 3-5 business days. Delivery typically takes 2-4 weeks depending on your location and the size of the piece, as we use specialized white-glove carriers to ensure your items arrive safely.
Do you offer assembly services for your furniture?
Yes, we offer professional assembly services for an additional fee at checkout. If you select White Glove Delivery, our team will deliver, unpack, and assemble your furniture in the room of your choice.
What is your return policy if I am not satisfied?
We offer a 30-day return window for most items in their original condition. Please note that custom-made or made-to-order furniture pieces are final sale and cannot be returned unless they arrive damaged.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal. For large freight shipments, the carrier will contact you directly to schedule a delivery window.
Are your wood products sustainably sourced?
At Griffinfurniture, we are committed to sustainability. We prioritize suppliers who use FSC-certified timber and eco-friendly finishes to ensure our home goods are as responsible as they are beautiful.
Do you offer fabric swatches for sofas and upholstered chairs?
Absolutely. You can order up to five fabric swatches free of charge to help you visualize the color and texture in your home before making a final purchase.